Refund policy
Nicex.shop, we aim to provide high-quality planters and excellent customer service. Our collections include terracotta, ceramic, resin, and plastic plant pots, designed for both indoor and outdoor use.
To ensure transparency and customer satisfaction, please review our return and refund policy carefully before making a purchase.
Know Before You Buy
Before placing your order, please review the product descriptions, sizes, and materials carefully.
Our planter collections are designed for different purposes:
• Terracotta Planters – breathable clay pots ideal for natural plant growth
• Ceramic Planters – decorative glazed pots perfect for modern indoor spaces
• Resin Planters – durable and lightweight planters suitable for outdoor use
• Plastic Planters – practical and versatile planters for everyday gardening
Each product is selected to provide durability, style, and healthy plant support.
Shipping & Handling
Orders placed through Nicex.shop are processed and shipped within the United Kingdom.
All planters are carefully packaged to protect fragile materials such as ceramic and terracotta during transportation.
Shipping partners will deliver orders to the delivery address provided at checkout. Customers are responsible for ensuring accurate delivery details.
Damaged Shipments
Every planter is inspected by our quality control team before packaging and shipping. However, shipping damage may occasionally occur during transit.
If your order arrives damaged:
• Inspect the shipment immediately upon delivery
• Take photos of the damaged item and packaging
• Contact us within 48 hours of receiving the order
Failure to report damages within this time period may affect your ability to request a replacement or refund.
Return Policy
Returns are accepted within 30 days of receiving your order, subject to the following conditions:
• The product must be unused
• The planter must not have been planted or modified
• The item must be returned in its original packaging with all packing materials
• Proof of purchase must be provided
Unauthorized returns may not be eligible for refund or credit.
Non-Returnable Items
The following items are not eligible for return or exchange:
• Customized or made-to-order planters
• Planters that have been modified after delivery
• Products returned without original packaging
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Returns must be securely packaged to prevent damage during transit.
Refund Process
Once your returned product is received and inspected:
• Our team will review the item condition
• Approved refunds will be issued to the original payment method
• Refund processing may take 5–7 business days
Refund approval depends on the returned product being in good condition.
Product Quality Commitment
Nicex.shop is dedicated to providing reliable, decorative planters that enhance plant health and home design.
Our terracotta, ceramic, resin, and plastic planter collections are selected to combine:
• durability
• design quality
• long-lasting performance
• indoor and outdoor functionality
Contact Us
If you have questions regarding returns or refunds, please contact us.
Nicex.shop
Address: 13 Goodge St, London W1T 2PG, United Kingdom
Email: admin@nicex.shop
Phone: +44 6031 615323